When an e-commerce system is put in place, there are a number of activities and services involved in operating the online business. A well-managed system is critical to successfully run and grow the online business. While some businesses have the ability to do it in house, others don't have the skillset or budget to add resources and operations.
Ecommerce involves a lot of operations. This includes software maintenance, data management such as product details, inventory, active/inactive products, orders etc. Then there are order management, vendor management, marketplace management, and customer services etc.
We offer various services. Some of them are as follows:
As orders are received, they need to be tracked during the processing through shipment. Multiple issues may arise in this cycle and proper process is needed to prevent costly mistakes. A smooth order management process creates customer confidence and trust in the business.
As products are sold or become active/inactive in an ecommerce business, maintaining inventory levels and status is critical to preventing invalid orders and maintaining customer trust. We support ongoing data operations to keep tabs on all aspects.
Customers want timely updates on orders and shipment. They often need answers to product or policy inquiries etc. We can offer services to provide customer support through various communication methods.
If you have products from suppliers, supplier account management and relationship is an important part of the business. We can offer account management services to ensure a smooth operational relationship with suppliers.
Running a healthy technical operation is key to a successful ecommerce business. We have expertise in maintaining the technology aspects such as database, hosting environment, software, and third party components involved.
Marketplaces such as Amazon, Sears etc. help diversify your sales channels. We can help manage your marketplace sales operations and enable growth of your online business.